#73: Mobile sites matter — Library Accessibility

Libraries have a tendency to prioritize the desktop experience of their websites over the mobile experience, but lower-income patrons are vastly more likely to have a smartphone than they are to have a desktop or laptop computer. Services that work only on the desktop version of the website are effectively unusable by those patrons unless they make a special trip to the library for computer access. If you have any say in how your library’s online presence is managed, advocate for as much parity as possible between mobile functionality and desktop functionality.