#76: Don't lean too heavily on web-based services

There are lots of third-party products out there to help libraries manage their websites, online calendars, program attendance, and summer reading programs. Generally, those products work better the more web-based your process is. When using them, though, keep in mind that not every patron has internet access and/or the digital literacy to navigate an online system, and find a way to make sure that those patrons don’t lose out on opportunities that are more accessible online.For instance, if you’re using an online program to track summer reading and prizes, give families the option of a paper log that staff can manually input on their behalf later. If you have a cool program that requires registration and patrons can self-register online, set aside a certain number of seats for people who come to the front desk wanting to sign up but unable to self-register.