#17: Learn from the best

Do you have a coworker who is really good at working with a group of people you struggle to serve well? We probably all have that colleague who is amazing with gestures and who everyone calls on to help the Spanish-speaking patron when none of the Spanish-speaking staff is in, or the children’s librarian who can get kids on the autism spectrum to tell her what they need when the rest of us can’t even get them to look in our direction. Spend a while watching that person and see if you can figure out what they do well and copy it, or, even better, tell them that you’ve noticed that they are great at x and see if they can share any tips or techniques with you.