#11: Don't make you tell me again

If a patron discloses a disability to you that affects how it’s best to work with them, consider asking if you can put a note about it in their patron record so that other staff know how to help without the person having to re-explain each time they deal with someone new. This doesn’t mean making a permanent record of the disability itself, just a record of what the staff can do to help. Think “Please open this patron’s DVD and CD cases for her at checkout” rather than “This patron has limited fine motor skills and lives alone, so you need to open her media cases for her.”